You can upgrade and downgrade most packages, as well as change your payment terms via our Customer Portal!
- Log into the customer portal
- Navigate to the service that you would like to upgrade or downgrade.
- Click "Upgrade/Downgrade" on the left hand side.
- You will be presented with the applicable options to your modify package. Pick the term and product that you would like, and click "Choose Product".
- Follow through to the end.
- If you are downgrading or shrinking your term, the system will apply a credit for the difference if there is one due, to your account, and process the switch.
- If you are upgrading or increasing your term, you will be presented with an invoice for the value of the change. Once that invoice is paid, our system will handle the switch for you.
- You are done!
If you have any questions, or run into any issues, or don't see the package you would like to change to, please reach out to the Billing department and we will be happy to help!