From time-to-time you may be informed that our servers have blocked you. This can be due to a multitude of different factors, however here are the common ones which may trigger reaction from our systems:
- Multiple Failed Login Attempts on various services, such as POP3, IMAP, SMTP, FTP, SSH, cPanel and Web failures on our customer sites.
- Strange behaviour such as port-scanning our systems or attempting to overload our systems.
The majority of these blocks enacted are temporary, and will expire after a period of time. You can also unblock yourself from within the customer portal (Look for "Support -> Unblock my IP").
However, if the system detects repeated suspicious activity or you have requested to remove an IP from our firewall multiple times, you will need to contact us to be removed. In this case, you should open a ticket with our Abuse department through the portal or email at email@example.com
These systems are put in place to protect both WebPal Cloud and You the customer. Bad apples affect all of us. Working together, we can ensure it has the least amount of impact.